Fix iPhone 6 and 6 Plus Touch Disease

Fix iPhone 6 Touch Disease

The iPhone 6 and 6 Plus are susceptible to a manufacturing defect affecting the touch screen controller. This article looks at how to fix iPhone 6 and 6 Plus “touch disease”.

It turns out that there was some truth to “bendgate”, the furor over the iPhone 6 and 6 Plus bending easily. It takes an enormous amount of force to permanently deform an iPhone 6 or 6 Plus. The iPhone 6 and 6 Plus are flexible, and their internal components are subject to stress from flexing forces. Even though, with normal use, you might not deform the outer case of your iPhone, internal components can still be damaged. Let’s take a look at what “touch disease” is and how to fix it.

What is Touch Disease?

“Touch disease” is damage sustained to the iPhone 6 and 6 Plus touch controller from physical stress. This can happen over time with normal use. Pocketing your iPhone will subject it to physical forces that flex the device. For example, if you put your iPhone in your pocket and sit down, the pressure can flex it. This won’t permanently deform your iPhone. Over time, it may cause the touch controller to separate and lose contact with the main logic board. “Touch disease” renders your iPhone 6 or 6 Plus completely useless. At best, you can use Siri, but most of your iPhone’s functionality is inaccessible.

iPhones that are affected by “touch disease” display a flickering gray bar at the top of the screen. The screen no longer registers any touch input. Gestures and taps simply don’t work.

The iPhone 6 Plus is more susceptible to “touch disease”. The larger iPhone model features an aluminum casing with the same thickness as the standard model. This puts even more stress on the touch controller.

There’s no data on exactly how many users are affected by “touch disease”. The evidence that exists seems to indicate that it’s a widespread problem. According to AppleInsider, “touch disease” accounts for 11% of Apple Store service requests. The iPhone 6 Plus suffers from three times as many incidents of “touch disease” as the smaller iPhone 6.

“Touch disease” is a widespread problem. Apple’s design flaw has resulted in angry customers and a class action lawsuit pending against Apple. We’ll take a look at how to join the class action lawsuit later in this article. Before you pursue this litigious path, there may be an easier option.

Does Touch Disease Affect iPhone 6 and 6 Plus Resale Value?

The good news is that, despite this manufacturing flaw, resale value of iPhone 6 and 6 Plus models seems to be unaffected. Buyers such as Gazelle are still paying a fair price for these iPhones, as long as they are in good condition. Needless to say, if your iPhone is affected with “touch disease”, you probably won’t be able to sell it.

Try to Get a Replacement from the Apple Store

Apple has been known to replace iPhone 6 and 6 Plus devices suffering from “touch disease”. It’s worth the effort to take your iPhone to the local Apple Store and find out how they will handle the problem. I would even recommend trying this again if you were rejected the first time. “Touch disease” is notorious and, with a pending lawsuit, Apple may be more willing to accommodate users.

Someone on social media informed me that the Apple Store replaced a “touch disease” plagued iPhone 6 Plus, even though it was well past the warranty period. They said if it happened again, they wouldn’t replace it. Given that this is a design flaw, it could very well happen again.

If you’re not within proximity of an Apple Store, you can try contacting Apple’s customer support. For more information, visit Apple’s customer support website.

Third-Party Repair Services Can Fix Touch Disease

“Touch disease” can be cured, but the Apple Store doesn’t have the ability to fix it. Fixing “touch disease” requires advanced tools and knowledge. Ironically, the Apple “geniuses” don’t have the equipment or skills to fix it. You’re not out of luck. Third-party repair shops are capable of fixing “touch disease”.

Unlike fixing a broken screen or replacing the battery, repairing the touch controller is not routine service. There aren’t a lot of repair services capable of fixing it. After doing a Google search, I found that is both familiar with this issue and has fixed several iPhones. Repairing the touch controller costs $150. It’s expensive, but if you need your iPhone to work and Apple refuses to fix it, it may be worth it.

Join the Class Action iPhone 6 Touchscreen Defect Lawsuit

If you have to spend $150 to fix your iPhone 6 or 6 Plus, you deserve to be compensated. Although your iPhone is likely out of warranty, “touch disease” is due to a design flaw. It’s not your fault. “Touch disease” occurs with normal usage. It happens because the iPhone 6 and 6 Plus are simply too flexible. Newer iPhones have addressed this problem, but Apple hasn’t taken accountability.

The law firm of McCune Wright has filed a class action lawsuit against Apple. Anyone affected by “touch disease” can join the class action suit. Simply visit the McCune Wright website and complete the short online form.

UPDATE: Apple is now providing repair service for “touch disease” affected iPhones. The service costs $149 and is available at any Apple Store or Apple Authorized Service Provider. They are also reimbursing customers who spent more than $149 on this repair. (Apple will refund the difference.) For more information, visit Apple’s Multi-Touch Repair Program web page.


  1. I have an iPhone 6 Plus and have same touch screen disease problems as others. Apple Store advised me to buy a refurbished one for $149 because my phone is out of warranty.
    I found it unfair because I believe it’s Apple’s design or manufacture problems. They should repair for free. On top of that, the iPhone 8 is coming soon!! Why would I buy an iPhone that’s 2 generations older?
    Please spread this trick out so at least others with similar problem can extend their use of iPhone 6 until the iPhone 8 comes out!

    1. I agree that Apple should fix this, regardless of warranty status, because it is a manufacturing defect. There is a class action lawsuit pending. It is mentioned towards the bottom of this article, including a link to sign up.

      I personally wouldn’t recommend subjecting any iPhone to shocks, however, if you have nothing to lose, it may be worth it. In your case, there was nothing to lose.

  2. I have the same problem. For days it just works fine, on other days I find the disease again happening to my device. I tried the to give shock (as the palm method), it then works fine for some duration and I again register the problem after some time. Please help!!

    1. That actually makes sense. The problem is due to a loose connection, which can be influenced by heat and other factors. Eventually, you will probably experience total failure. Try taking it into the Apple Store. I know, in some cases, they have replaced devices, even if they are no longer under warranty. If not, your choice is to either have it fixed or buy another iPhone. They did fix this issue in the 6S and later models. I really feel they should fix this for free, as it was their fault. That’s why there is a class action lawsuit.

  3. I had this problem in November 2016 and I paid Apple to replace my iPhone with a refurbished unit. Yesterday I confirmed with Apple, reserved for five days, that they will replace, AGAIN, my iPhone 6plus for $149. And According to them they will continue to replace iPhone 6 plus as long as you have the phone malfunctioning for $149.

    1. That’s a really bad way to deal with customers. There’s a flaw with the iPhone 6 Plus and the problem will keep coming back. The only thing I can suggest is to buy a rigid case for the device. It should keep it from flexing, which damages the touch controller. That said, I’m not a fan of cases. They trap in heat and tend to shorten battery life.

      Apple did fix the issue with the iPhone 6S. It would be great if they just offered you an iPhone 6S at a reduced price.

  4. I went to Apple Store in Glendale,CA. [redacted] was the tech guy assisted me. He did the diagnostic test and told me that the iPhone 6+ needed to look into further by Apple, which meant I get a loaner while the phone is being looked into. I asked why I can’t trade-in now for $149. He went on and said that they need to check if I have any third party modification to the phone. I have no clue what the heck was that!!! I asked and he said anything I did to the phone which is not Apple product, e.g. replacing battery… arrrghhh… I told him that the battery was recently replaced. Immediately he said Apple will deny my claim and I still have to pay $149 whether or not the phone is repaired. At this point, the conversation was pretty much over. He said sorry and walked away.
    Anyone faced this situation? Is [redacted] right about third party modification void the claim?

    1. Unfortunately, the Apple Store employee is correct. Apple has all sorts of rules about third-party service, however, they have relaxed some of them. For example, third-party screen repairs no longer void the warranty.

      I can understand both your frustration and also why Apple would do this. They don’t know if the third-party technician caused the Touch Disease problem. When they take apart the phone to replace the battery, it’s possible that they could damage the device.

      I redacted the Apple Store employee’s name. I don’t want to get anyone in trouble or call out any non-public individual on this site.

      I agree with you that this is ridiculous, but it is their policy. It makes some sense, but it doesn’t foster brand loyalty. The smart thing to do would be to help you out. You’d probably remain an Apple customer. After an experience like this, I could understand if you look into another brand of smartphone. Apple’s competitors tend to have similar policies. I also think Apple makes the best smartphone.

      I faced some bad treatment at the Apple Store with my Mac Pro, because I bought it from Amazon. Yeah, they’re ridiculous. Geniuses? Not… They’re retail employees with some modicum of technical training. I was very upset. I thought about returning it and going with a Linux system. I got over it. I still think they were wrong, but I try not to throw out the baby with the bathwater. That Mac is still going strong after 8 years!

  5. i did the “shocks” for quite some time as it was the only thing that would make my phone touch reactive but then after doing the “shocks” for about three months they stopped working and now my iphone 6 plus is just a glowing paperweight.

  6. I took mine apart, I’ve replaced screens a few times before, and I I did was fold some paper over end a few times and put it on the metal plate above where all the screen connectors are, and it fixed it. The pressure when you snap the front screen back in place makes the connection stronger!

    I for this idea from an article I read that said if you put a penny in a hard case behind the rear camera the pressure will fix it… I don’t have a hard case, so what I did still worked!!!

  7. I swear I have the worst touch disease EVER it is very very rare that my phone ever works… I don’t know how I even got it to work right now… I swear I’ll break my phone in half I bend it so much… is bending in a certain place the correct way to fix this temporarily? I need to know because I DO know that it does fix it temporarily but makes the phone MUCH worse in the long run… and unfortunately my phone is at the end of the “long run” it’s only slightly past it’s warranty, and it still glitched before that… I have taken it to the Apple store and they would not do A THING…about my phone… it’s all freaking apples fault… APPLE IS SO FREAKING IGNORANT… just because they THINK that everyone wants a fancy (but weak phone) does not mean everyone does… because I’m pretty EVERYONE… would rather have an ugly looking phone that works perfectly… am I right? But if anyone says their phone is worse then mine… please talk to me… because I swear my phone is the worst… it takes me more than 5 min to get it working for 10 sec… but really once I get a good video… you’ll be surprised… if you saw my phone I bet you would not understand how I don’t smash my phone on the ground every time it glitches… someone help me!??

  8. I had the same problem … just yesterday i checked out some youtube videos on how to fix the touch disease , one was really helpful now my phone is working well
    1) switch off your phone
    2) open the two screws near the charging port( if you dont have that kind of screw driver just use a sharp edged knife)
    3)pull the screen up gently from down sliding up
    4)near the power on button after lifting up the screen u will c a small metallic cover with 5 small screws
    5) open the small lid and put a small piece of masking tape
    6) place back the metallic lid and tighten the screews
    7)fit back the screen and put back the 2 screws
    Your phone should now be working?

  9. Don’t even get me started with mine!!!! It can be left all night long and it still won’t work! I’ve tried everything, Apple also said they couldn’t fix mine even though it was IN ITS WARRANTY! It had 4 months left on warranty…. Now all I use the phone for is a mobile hotspot so I can use my computer!

    1. I’m not sure how an iPhone 6 or 6 plus can still be under warranty. Even if you bought Apple Care+, the warranty would have elapsed. Maybe you bought your iPhone 6 plus right before they were discontinued on Sept 7, 2016 and you have AppleCare+? If they refused to service a device that was under warranty, you should escalate it with corporate. Sometimes the “geniuses” tend to make decisions on their own, and they are the wrong decision.

  10. I bought my iPhone 6+ between August & October, 2016…I replaced the screen 3 times since I bought it, two of which were back to back…approximately $150.00 each time, then, paid the phone off…totaling appr. $1,200.00 total for the phone…So, when my phone got this infamous disease, and the independent AT&T Store did not have any i6’s or i7’s in stock, I chose to buy an i8 instead of throwing another $150.00 into fixing this one, especially since the repair guy said it would only work for 6 more months…is it too late to join the class action suit? I don’t want to do this, but I need to recover some of my financial loss with 1 1/2 years of usage…

    1. I wouldn’t expect a web page, in and of itself, to fix a physical problem with a device. I realize the title of this article is “Fix iPhone 6 and 6 Plus Touch Disease”, but it doesn’t mention anything about doing this yourself. If that was the case, it would be entitled “DIY Fix for iPhone 6 and 6 Plus Touch Disease”.

      I always recommend that people have their Apple devices repaired by certified technicians. The article provides options for getting your iPhone fixed, as well as legal recourse.

  11. Thank you very much for this advice. After soft restarts failed, I tried flex reverse by pressing the phone several times at the back and got it working again. You saved me the repair bill, thank you.

  12. Regarding buying form amazon (and any other source) Years ago, I had an ipod that, when I synced it with my mac, it blew the mac up. Genius bar rolled their eyes and sent me packing. I fumed for a couple years and then had occasion to phone support about a different device. They irritated me and I unloaded about this previous thing. Over the next two weeks, I got daily – eventually hourly contacts from higher and higher levels of support. They said the serial number of the ipod was not theirs, it was a counterfeit. Not possible, I said, I bought it from Apple directly. Unimpressed, they told me the store gets counterfeits (!!!). I said no, I ordered it off the website – it was a refab. Remarkably, I have kept receipts and sent them a photo of it and then fed exed the original to them. Suddenly Apple gifts began arriving in the mail. Several a day. I would later learn this was the trademark that Steve Jobs himself had gotten involved – that his personal team had taken the mystery on. Eventually the problem was solved – it was an ipod that was configured for the UK market, hence the different serial number. They have a serious problem with counterfeits infiltrating every other venue they sell out of. ONLY ordering direct from them and having them mail it protects you. What got my problem so much attention was they were afraid their warehouse itself was infected. Steve Jobs died about 2 months later, and who knows what goes on there now, but when I buy new, that is how I buy. And Apple needs to accept the fact that they can’t control counterfeits as a price of success and not hold customers that purchased in good faith – possibly from their own store accountable for it.

    1. I recently purchased a few counterfeit items on Amazon, and they all had the Amazon Choice designation. They’re getting completely pwned by counterfieters. One of the items was a cell phone battery, which is dangerous. You can save a few bucks on Amazon only to have your house burn down. Since Amazon is so big, they’re putting legitimate retailers out of business. I tried to boycott Amazon. Couldn’t do it. Some things I need are only sold on Amazon.

      I’m impressed with how Apple handled this issue. I guess, in your case, it wasn’t counterfeit, per se, but it wasn’t sold as intended. Amazon enables and emboldens counterfeiters with such big cajones, they sell $99 fake MacBooks under the name of Apple. If you look at the seller on Amazon, it says Apple. But they’re selling counterfeit MacBooks.

      I buy my Apple products from B&H Photo and have never had a problem. Their prices are unbeatable and if anyone beats them, they will refund the difference fast. I got two refunds on my MacBook Pro, each within 30 minutes. The funny thing is that B&H beat their own price in each case.

      (I have no affiliation with B&H, other than being a satisfied customer.)

      It’s not just Amazon that gets pwned. Facebook and every tech company gets exploited by malevolent actors. They’re large, latent corporations — so big and sluggish, they can’t yet detect the cancer that will eat them alive. How many tech companies have stood up to the test of time?

  13. I’ve only had my iPhone 6s plus for 3 weeks. I can’t even unlock it. The screen doesn’t work at all. It’s annoying and frustrating and I don’t want to pay $150 to get it fixed. I’ve gone on other websites that claim it’s due to physical distress and put all the blame on the consumer when it’s Apple’s fault. Now I’m stuck spending more money on a new phone or on repairs. Thank you so much Apple!!!!!!

    1. You should join the class action lawsuit. Unfortunately regulation is often done in the court room. I like most Apple products, but if they do you wrong and don’t take accountability, litigation is not only justified — it’s the right thing to do. It’s the only way they will learn. I’ve worked in corporate America for 15 years. Corporations are amoral, driven solely by delivering the next quarterly report. Sometimes a lawsuit will remind them to think about the actual customers, instead of the shareholders.

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