4 thoughts on “Bad Apple

    • Sorry to hear that. If it’s only 2 weeks old, it is still under warranty. Take it in to the Apple Store or contact Apple’s customer support. They will either fix it or replace it with a new one.

      I personally haven’t had a bad experience with Apple’s hardware. I own several Apple devices, and their quality has exceeded my expectations. My main gripe with Apple is that their stock apps aren’t very good. There’s also some things I don’t like about iOS. These are easily overcome. I often use third-party apps instead of Apple’s stock apps.

      In addition to all my Apple devices, I still have an iPhone 4 and iPad 2. Even though they’re old, they still work and the devices themselves are in mint condition. The battery life still lasts all day. I have found that Apple’s devices will live long past their obsolescence. That’s good for the customer and the environment.

  1. What do you think about the infamous “wifi greyed out on iPhone” issue? Is it a software or a hardware issue? Do you think Apple should have done a recall? Is there any longer-term way to fix the problem or do I really have to buy a new phone?

    • I actually wrote an article about this and it got a lot of traffic and comments, but I haven’t seen much activity in years. An average of 7 people read this article per day, down from a peak of 150. This tells me that the issue is pretty much over. They fixed it and eventually people moved on to new devices.

      I personally believe it is a combination of software and hardware. The devices overheated due to iOS updates which exposed an underlying manufacturing flaw. This is an intensive process that uses a lot of WiFi power while the iOS update is being downloaded. People tend to leave their device plugged in while they do these updates. Apple encourages this. If you do this on a hot day (major iOS releases launch in September) it makes these conditions worse. The WiFi module’s soldering connections end up expanding and breaking. People temporarily fix the issue by freezing their iPhone. Contraction temporarily fixes the issue. I STRONGLY RECOMMEND NOT DOING THIS!!!

      The traffic pattern around my article seems to confirm this. I always saw a huge spike in traffic to the relevant article shortly after an iOS update was released. People thought the software caused the defect, but freezing an iPhone doesn’t alter software. The iOS update was the coup de gras for a vulnerable iPhone, only because of the heat generated during the update process.

      I do think Apple could have handled this better. I am also surprised that no “Apple-gate” emerged from this issue. From what I understand, some people were able to have their iPhones replaced, even if they were no longer under warranty. Also, fixing the WiFi module is not expensive. When I looked into it, it cost about $50-60.

      The other guilty party is the end user. People use their iPhone constantly, it gets really hot, then they decide to plug it in and do a major iOS update. A lot of these people use cases that trap in heat. Apple does recommend removing cases before charging. But people are so addicted to their iPhone, they can’t let it cool down. They can’t charge it while it is turned off. They may miss something important on Twitter, after all. Then they complain about this or that breaking. Run your flat screen TV 24/7 and it probably won’t last long.

      The issue is the confluence of a manufacturing flaw that is exposed when people do a massive iOS upgrade. The thermal issues at play expand the WiFi connection to the breaking point. I have never experienced this issue because I always charge my iPhone when it is off. I charge it all the way, turn it on and then run the iOS upgrade when it is not charging.

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