Fix iPhone 6 and 6 Plus Touch Disease

Fix iPhone 6 Touch Disease

The iPhone 6 and 6 Plus are susceptible to a manufacturing defect affecting the touch screen controller. This article looks at how to fix iPhone 6 and 6 Plus “touch disease”.

It turns out that there was some truth to “bendgate”, the furor over the iPhone 6 and 6 Plus bending easily. It takes an enormous amount of force to permanently deform an iPhone 6 or 6 Plus. The iPhone 6 and 6 Plus are flexible, and their internal components are subject to stress from flexing forces. Even though, with normal use, you might not deform the outer case of your iPhone, internal components can still be damaged. Let’s take a look at what “touch disease” is and how to fix it.

What is Touch Disease?

“Touch disease” is damage sustained to the iPhone 6 and 6 Plus touch controller from physical stress. This can happen over time with normal use. Pocketing your iPhone will subject it to physical forces that flex the device. For example, if you put your iPhone in your pocket and sit down, the pressure can flex it. This won’t permanently deform your iPhone. Over time, it may cause the touch controller to separate and lose contact with the main logic board. “Touch disease” renders your iPhone 6 or 6 Plus completely useless. At best, you can use Siri, but most of your iPhone’s functionality is inaccessible.

iPhones that are affected by “touch disease” display a flickering gray bar at the top of the screen. The screen no longer registers any touch input. Gestures and taps simply don’t work.

The iPhone 6 Plus is more susceptible to “touch disease”. The larger iPhone model features an aluminum casing with the same thickness as the standard model. This puts even more stress on the touch controller.

There’s no data on exactly how many users are affected by “touch disease”. The evidence that exists seems to indicate that it’s a widespread problem. According to AppleInsider, “touch disease” accounts for 11% of Apple Store service requests. The iPhone 6 Plus suffers from three times as many incidents of “touch disease” as the smaller iPhone 6.

“Touch disease” is a widespread problem. Apple’s design flaw has resulted in angry customers and a class action lawsuit pending against Apple. We’ll take a look at how to join the class action lawsuit later in this article. Before you pursue this litigious path, there may be an easier option.

Does Touch Disease Affect iPhone 6 and 6 Plus Resale Value?

The good news is that, despite this manufacturing flaw, resale value of iPhone 6 and 6 Plus models seems to be unaffected. Buyers such as Gazelle are still paying a fair price for these iPhones, as long as they are in good condition. Needless to say, if your iPhone is affected with “touch disease”, you probably won’t be able to sell it.

Try to Get a Replacement from the Apple Store

Apple has been known to replace iPhone 6 and 6 Plus devices suffering from “touch disease”. It’s worth the effort to take your iPhone to the local Apple Store and find out how they will handle the problem. I would even recommend trying this again if you were rejected the first time. “Touch disease” is notorious and, with a pending lawsuit, Apple may be more willing to accommodate users.

Someone on social media informed me that the Apple Store replaced a “touch disease” plagued iPhone 6 Plus, even though it was well past the warranty period. They said if it happened again, they wouldn’t replace it. Given that this is a design flaw, it could very well happen again.

If you’re not within proximity of an Apple Store, you can try contacting Apple’s customer support. For more information, visit Apple’s customer support website.

Third-Party Repair Services Can Fix Touch Disease

“Touch disease” can be cured, but the Apple Store doesn’t have the ability to fix it. Fixing “touch disease” requires advanced tools and knowledge. Ironically, the Apple “geniuses” don’t have the equipment or skills to fix it. You’re not out of luck. Third-party repair shops are capable of fixing “touch disease”.

Unlike fixing a broken screen or replacing the battery, repairing the touch controller is not routine service. There aren’t a lot of repair services capable of fixing it. After doing a Google search, I found that Microsoldering.com is both familiar with this issue and has fixed several iPhones. Repairing the touch controller costs $150. It’s expensive, but if you need your iPhone to work and Apple refuses to fix it, it may be worth it.

Join the Class Action iPhone 6 Touchscreen Defect Lawsuit

If you have to spend $150 to fix your iPhone 6 or 6 Plus, you deserve to be compensated. Although your iPhone is likely out of warranty, “touch disease” is due to a design flaw. It’s not your fault. “Touch disease” occurs with normal usage. It happens because the iPhone 6 and 6 Plus are simply too flexible. Newer iPhones have addressed this problem, but Apple hasn’t taken accountability.

The law firm of McCune Wright has filed a class action lawsuit against Apple. Anyone affected by “touch disease” can join the class action suit. Simply visit the McCune Wright website and complete the short online form.

UPDATE: Apple is now providing repair service for “touch disease” affected iPhones. The service costs $149 and is available at any Apple Store or Apple Authorized Service Provider. They are also reimbursing customers who spent more than $149 on this repair. (Apple will refund the difference.) For more information, visit Apple’s Multi-Touch Repair Program web page.


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15 thoughts on “Fix iPhone 6 and 6 Plus Touch Disease

  1. I have an iPhone 6 Plus and have same touch screen disease problems as others. Apple Store advised me to buy a refurbished one for $149 because my phone is out of warranty.
    I found it unfair because I believe it’s Apple’s design or manufacture problems. They should repair for free. On top of that, the iPhone 8 is coming soon!! Why would I buy an iPhone that’s 2 generations older?
    ACCIDENTALLY, I FOUND OUT BY GIVING THE PHONE A LITTLE SHOCK TREATMENT, LIKE SLAPPING THE PHONE ON THE PALM OF MY HAND, IT MAGICALLY RETURNS TO NORMAL! THE TOUCHSCREEN WORKS IMMEDIATELY!
    Please spread this trick out so at least others with similar problem can extend their use of iPhone 6 until the iPhone 8 comes out!

    • I agree that Apple should fix this, regardless of warranty status, because it is a manufacturing defect. There is a class action lawsuit pending. It is mentioned towards the bottom of this article, including a link to sign up.

      I personally wouldn’t recommend subjecting any iPhone to shocks, however, if you have nothing to lose, it may be worth it. In your case, there was nothing to lose.

  2. I have the same problem. For days it just works fine, on other days I find the disease again happening to my device. I tried the to give shock (as the palm method), it then works fine for some duration and I again register the problem after some time. Please help!!

    • That actually makes sense. The problem is due to a loose connection, which can be influenced by heat and other factors. Eventually, you will probably experience total failure. Try taking it into the Apple Store. I know, in some cases, they have replaced devices, even if they are no longer under warranty. If not, your choice is to either have it fixed or buy another iPhone. They did fix this issue in the 6S and later models. I really feel they should fix this for free, as it was their fault. That’s why there is a class action lawsuit.

  3. I had this problem in November 2016 and I paid Apple to replace my iPhone with a refurbished unit. Yesterday I confirmed with Apple, reserved for five days, that they will replace, AGAIN, my iPhone 6plus for $149. And According to them they will continue to replace iPhone 6 plus as long as you have the phone malfunctioning for $149.

    • That’s a really bad way to deal with customers. There’s a flaw with the iPhone 6 Plus and the problem will keep coming back. The only thing I can suggest is to buy a rigid case for the device. It should keep it from flexing, which damages the touch controller. That said, I’m not a fan of cases. They trap in heat and tend to shorten battery life.

      Apple did fix the issue with the iPhone 6S. It would be great if they just offered you an iPhone 6S at a reduced price.

  4. I went to Apple Store in Glendale,CA. [redacted] was the tech guy assisted me. He did the diagnostic test and told me that the iPhone 6+ needed to look into further by Apple, which meant I get a loaner while the phone is being looked into. I asked why I can’t trade-in now for $149. He went on and said that they need to check if I have any third party modification to the phone. I have no clue what the heck was that!!! I asked and he said anything I did to the phone which is not Apple product, e.g. replacing battery… arrrghhh… I told him that the battery was recently replaced. Immediately he said Apple will deny my claim and I still have to pay $149 whether or not the phone is repaired. At this point, the conversation was pretty much over. He said sorry and walked away.
    Anyone faced this situation? Is [redacted] right about third party modification void the claim?

    • Unfortunately, the Apple Store employee is correct. Apple has all sorts of rules about third-party service, however, they have relaxed some of them. For example, third-party screen repairs no longer void the warranty.

      I can understand both your frustration and also why Apple would do this. They don’t know if the third-party technician caused the Touch Disease problem. When they take apart the phone to replace the battery, it’s possible that they could damage the device.

      I redacted the Apple Store employee’s name. I don’t want to get anyone in trouble or call out any non-public individual on this site.

      I agree with you that this is ridiculous, but it is their policy. It makes some sense, but it doesn’t foster brand loyalty. The smart thing to do would be to help you out. You’d probably remain an Apple customer. After an experience like this, I could understand if you look into another brand of smartphone. Apple’s competitors tend to have similar policies. I also think Apple makes the best smartphone.

      I faced some bad treatment at the Apple Store with my Mac Pro, because I bought it from Amazon. Yeah, they’re ridiculous. Geniuses? Not… They’re retail employees with some modicum of technical training. I was very upset. I thought about returning it and going with a Linux system. I got over it. I still think they were wrong, but I try not to throw out the baby with the bathwater. That Mac is still going strong after 8 years!

  5. i did the “shocks” for quite some time as it was the only thing that would make my phone touch reactive but then after doing the “shocks” for about three months they stopped working and now my iphone 6 plus is just a glowing paperweight.

  6. I took mine apart, I’ve replaced screens a few times before, and I I did was fold some paper over end a few times and put it on the metal plate above where all the screen connectors are, and it fixed it. The pressure when you snap the front screen back in place makes the connection stronger!

    I for this idea from an article I read that said if you put a penny in a hard case behind the rear camera the pressure will fix it… I don’t have a hard case, so what I did still worked!!!

  7. I swear I have the worst touch disease EVER it is very very rare that my phone ever works… I don’t know how I even got it to work right now… I swear I’ll break my phone in half I bend it so much… is bending in a certain place the correct way to fix this temporarily? I need to know because I DO know that it does fix it temporarily but makes the phone MUCH worse in the long run… and unfortunately my phone is at the end of the “long run” it’s only slightly past it’s warranty, and it still glitched before that… I have taken it to the Apple store and they would not do A THING…about my phone… it’s all freaking apples fault… APPLE IS SO FREAKING IGNORANT… just because they THINK that everyone wants a fancy (but weak phone) does not mean everyone does… because I’m pretty EVERYONE… would rather have an ugly looking phone that works perfectly… am I right? But if anyone says their phone is worse then mine… please talk to me… because I swear my phone is the worst… it takes me more than 5 min to get it working for 10 sec… but really once I get a good video… you’ll be surprised… if you saw my phone I bet you would not understand how I don’t smash my phone on the ground every time it glitches… someone help me!😣😫

  8. I had the same problem … just yesterday i checked out some youtube videos on how to fix the touch disease , one was really helpful now my phone is working well
    1) switch off your phone
    2) open the two screws near the charging port( if you dont have that kind of screw driver just use a sharp edged knife)
    3)pull the screen up gently from down sliding up
    4)near the power on button after lifting up the screen u will c a small metallic cover with 5 small screws
    5) open the small lid and put a small piece of masking tape
    6) place back the metallic lid and tighten the screews
    7)fit back the screen and put back the 2 screws
    Your phone should now be working🤓

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