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Apple Replacing Defective Smart Battery Cases

A batch of defective iPhone Smart Battery Cases is causing charging issues for some iPhone users. Apple will replace these malfunctioning units with brand new cases.

By Chand Bellur

January 12, 2020 at 3:05 p.m. PDT

Some iPhone Smart Battery Cases are Failing

Apple’s Smart Battery Case enables iPhone users to protect their device while simultaneously charging it. Introduced over four years ago, the accessory drew scorn from critics due to its unappealing hump.

Despite the criticism, Apple’s Smart Battery Case has endured. The device integrates deeply with the iPhone, requiring no user interaction. This isn’t the case with some of the less expensive battery cases requiring user-initiated operation.

The actual aesthetics of the hump are debatable. Some users feel it makes the iPhone easier to hold. Others are indifferent or believe anything with an Apple logo is appealing.

As with all electronic products, Apple’s Smart Battery Cases are prone to manufacturing defects. A 10 month long manufacturing run produced numerous defective units.

Defective Smart Battery Cases Charge Intermittently or Not at All

If your Apple Smart Battery Case does not charge or only works occasionally, it likely suffers from the manufacturing defect. To be eligible for replacement, your Smart Battery Case must also be manufactured between January 2019 and October 2019. Affected units are designed for the iPhone XS, iPhone XS Max and iPhone XR only. Apple will not replace any other Smart Battery Cases.

The manufacturing defect is not a safety issue. It only affects charging capabilities of the battery case and iPhone.

Smart Battery Case Replacement Process

Due to Apple’s overwhelming global presence, replacing your Smart Battery Case is easy. Before your case is replaced, it needs to be inspected for eligibility. Accessory owners can bring the case into an Apple Store or take it to an Apple Authorized Service Provider.

For those who live in remote regions without nearby physical service locations, Apple can handle this transaction through parcel delivery. Please visit Apple’s support site for more information.

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