Apple recently created an independent repair provider program. Customers now have access to more Apple repair technicians than ever before.
As solid as Apple devices are, they sometimes break. Apple also makes the occasional poor design decision, such as the butterfly keyboard mechanism, which is prone to failure. Although Apple expanded the warranty on affected MacBook Pros, taking your daily driver in for repairs is inconvenient.
Apple currently has a network of approximately 5,000 Apple Authorized Service Providers (AASPs). The Cupertino tech company has dramatically lowered the bar to repair their devices, with the announcement of their independent repair provider program.
Virtually any technician can join this program. There’s no cost involved, however, repair experts must apply for certification. Once certified, a repair shop gains access to genuine Apple parts, training, diagnostics, tools and repair manuals.
Apple certified technicians are able to handle the most common out-of-warranty iPhone repairs. Fixing cracked screens and replacing worn batteries accounts for much of the service.
Apple tested the new program with a 20 member pilot program across Asia, Europe and North America.
Apple’s chief operating officer, Jeff Williams, explains the repair certification program:
“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network. When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
Apple also announced the expansion of authorized service at every Best Buy store in the US. Along with the new independent repair provider program, Apple customers have quick and easy access to repairs. This should increase turnaround time for the most common repairs, making Apple products even more appealing to customers.
Interested technicians can apply for the program at support.apple.com/irp-program. Applicants must provide a legal business name and physical address.
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