Fix Stuck iPhone Software Update

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A soft reset is easy to do and it won’t delete any of your personal data. Before you do the reset, close all open apps. This can be done by double pressing the Home button and swiping up on each open app. To do the soft reset, simply hold down the Home and Sleep/Wake buttons until you see the Apple logo, then release both buttons.

The newer iPhone 7 has a non-mechanical Home button. It only works if iOS is functioning properly. Since a soft reset is sometimes necessary if your iPhone freezes (which has never happened to me), Apple had to re-engineer the soft reset process. On an iPhone 7, hold down the Sleep/Wake button and volume down button until you see the Apple logo, then release both buttons.

When the soft reset has completed, you should see the Home screen again. Launch the Settings app and go to General > Software Update. I find it’s often easier to search for settings. Slide your finger down on the Settings screen and a search field will appear. Type in “so” and you should see Software Update as one of the top results. Click on the result and it will take you right to the screen.

Check Your Internet Connection

A stuck iPhone software update may be due to something as simple as a bad Internet connection. If your iPhone is not connected to WiFi, it may prevent the update from happening. Usually, users are presented with a message telling them to connect to a WiFi network for any large download. That said, if you are downloading a major version of iOS over a cellular connection, it probably won’t work. It’s not a good idea anyway, as it will burn through a lot of cellular data.

If you are connected to WiFi, the connection might be too slow to work. You can use the Speedtest app to test your Internet connection. It may be a catch-22, as you need an Internet connection to download the app. But if the app download stalls, that may also indicate a problem with your Internet connection. You can also try installing Speedtest over a cellular connection. It’s not a huge app. At 26.1 MB, it probably won’t even put a dent in your data plan. Make sure to switch back to WiFi, because that’s the connection you need to test. If you do need to test your cellular data connection, don’t worry. Speedtest only uses about 1 MB of data per cellular data test.

DNS is another aspect of your Internet connection that can cause iPhone software update problems. Basically, DNS is used to translate a domain name (apple.com) into an IP address. The problem is that DNS servers go down. They’re also often the subject of denial of service attacks. You can check if your DNS provider can reach Apple by trying to use the App Store or iTunes store. You can also surf to www.apple.com using your iPhone’s web browser. If these sites are unresponsive, it could be a problem with your DNS server. It could also mean that there are problems in Apple’s data center.

Check Apple’s System Status Page

Apple maintains a system status web page. It enables users to quickly check if Apple is having problems with data center operations. Simply go to the system status page and look for any outages. If there are problems, the only thing you can do is wait. (continue…)

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