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If your date and time settings are correct, but you still can’t connect to the iTunes Store, ensure that your device is using the newest version of iOS. Go to Settings > General > Software Update to check if there is a newer version of iOS. Update your device to the newest operating system software to ensure compatibility with the iTunes Store.
Problem With Your Mac?
Firewalls can often pose a problem with the iTunes Store. If you can access websites but cannot access the iTunes Store, it is likely that firewall software is the problem.
If your computer was provided by your employer, make sure to check with your desktop support staff before making any changes. The company network might also have a network firewall that is blocking access to the iTunes Store. Some employers do this because they feel it increases productivity.
If you are using Mac OS X, go to the Apple menu at the top left of your screen and select System Preferences. Next, click on Security & Privacy and then click the Firewall tab. You may need to click on the lock in the lower left and type in the administrator password to make changes. Make sure that iTunes is allowing incoming connections. If it is set to block incoming connections, change it to allow them. This should enable access to the iTunes Store.
If the firewall isn’t the issue, make sure that your date and time settings are correct. Click on the Apple menu on the top left of your screen. Next, click on System Preferences and then Date & Time. Make sure that these settings are correct, especially the time zone. Turn on “Set date and time automatically” if it is not enabled.
Updating iTunes and Safari may also help with connecting to the iTunes Store. The easiest way to do this is to check for updates. Click on the Apple menu on the top left of your screen, then click on “Software Update”. Follow the on-screen instructions. If there are newer versions of iTunes and Safari, make sure to run the associated update.
If you are using an older version of OS X, it is possible that Keychain is causing iTunes Store connectivity problems. While this is unlikely, Keychain has been known to cause problems when connecting to the iTunes store. This only occurs with OS X 10.6 (Snow Leopard). This issue can usually be solved by resetting Keychain, using the Keychain First Aid tool. Using Spotlight on the top right of your screen, type in Keychain Access and then launch the utility. Click on the Keychain Access menu and then click on Keychain First Aid. Login with your user ID and password and select Repair. If Keychain was causing your iTunes Store connection problem, Repair should fix the issue.
Check Your iTunes Account
You may be experiencing an error connecting to the iTunes Store due to a problem with your Apple ID or payment information. Sometimes the problem is on Apple’s end. Their authentication services may be offline or may be overwhelmed with too much traffic. When you are repeatedly seeing “Cannot connect to iTunes Store”, try signing in to the iTunes account screen with your Apple ID. After you have signed in, verify that your payment information is correct. You can view your iTunes Store account information on any device except Apple TV.
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