How to Fix “Cannot Connect to iTunes Store”

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If your date and time settings are correct, but you still can’t connect to the iTunes Store, ensure that your device is using the newest version of iOS. Go to Settings > General > Software Update to check if there is a newer version of iOS. Update your device to the newest operating system software to ensure compatibility with the iTunes Store.

iPhone upgraded to iOS 7.1

Problem With Your Mac?

Firewalls can often pose a problem with the iTunes Store. If you can access websites but cannot access the iTunes Store, it is likely that firewall software is the problem.

If your computer was provided by your employer, make sure to check with your desktop support staff before making any changes. The company network might also have a network firewall that is blocking access to the iTunes Store. Some employers do this because they feel it increases productivity.

If you are using Mac OS X, go to the Apple menu at the top left of your screen and select System Preferences. Next, click on Security & Privacy and then click the Firewall tab. You may need to click on the lock in the lower left and type in the administrator password to make changes. Make sure that iTunes is allowing incoming connections. If it is set to block incoming connections, change it to allow them. This should enable access to the iTunes Store.

Mac OS X firewall settings may need to be changed to allow iTunes Store access.

If the firewall isn’t the issue, make sure that your date and time settings are correct. Click on the Apple menu on the top left of your screen. Next, click on System Preferences and then Date & Time. Make sure that these settings are correct, especially the time zone. Turn on “Set date and time automatically” if it is not enabled.

Changes to OS X date and time settings can restore connectivity to the iTunes Store.

Updating iTunes and Safari may also help with connecting to the iTunes Store. The easiest way to do this is to check for updates. Click on the Apple menu on the top left of your screen, then click on “Software Update”. Follow the on-screen instructions. If there are newer versions of iTunes and Safari, make sure to run the associated update.

If you are using an older version of OS X, it is possible that Keychain is causing iTunes Store connectivity problems. While this is unlikely, Keychain has been known to cause problems when connecting to the iTunes store. This only occurs with OS X 10.6 (Snow Leopard). This issue can usually be solved by resetting Keychain, using the Keychain First Aid tool. Using Spotlight on the top right of your screen, type in Keychain Access and then launch the utility. Click on the Keychain Access menu and then click on Keychain First Aid. Login with your user ID and password and select Repair. If Keychain was causing your iTunes Store connection problem, Repair should fix the issue.

Run Keychain First Aid to fix iTunes Store connection problems.

Check Your iTunes Account

You may be experiencing an error connecting to the iTunes Store due to a problem with your Apple ID or payment information. Sometimes the problem is on Apple’s end. Their authentication services may be offline or may be overwhelmed with too much traffic. When you are repeatedly seeing “Cannot connect to iTunes Store”, try signing in to the iTunes account screen with your Apple ID. After you have signed in, verify that your payment information is correct. You can view your iTunes Store account information on any device except Apple TV.

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42 thoughts on “How to Fix “Cannot Connect to iTunes Store”

    • Have you tried doing a reset? Hold down the Home and sleep/wake buttons until you see the Apple logo. It’s also possible that there are problems in Apple’s data center. I’ve noticed an unusual spike in visits to this article since the new operating systems were launched a few weeks ago. My hunch is that all the traffic is causing problems connecting to the iTunes Store.

        • There’s a surge in views on this article, which means that it’s a problem in Apple’s data center or DNS. They’re not showing it on their system status page. When I get five times as much traffic on this article, something systemic is going on. It’s also possible that there are DNS issues, so it could be a problem elsewhere on the Internet, not necessarily in Apple’s data center.

          Try again later…

      • I have a Apple iPod. I don’t remember what type but I got it in 2014. I’ve done everything. I checked the date and time. I restarted it and I did everything on this page it is even up to date. Please help me.

  1. I have an Apple iPod Touch and it is up to date (5.1.1). I have tried everything the instructions said but nothing has worked. I’m trying to update SAS: Zombie Assault 3, but it always says “Cannot connect to iTunes Store”. What do I do?

    • It’s possible that the iTunes Store is having problems. Try it again later. It’s also possible that there’s a problem with your iTunes Store account. Go to Settings > iTunes & App Store and tap on your Apple ID. Next, tap on Sign Out. Your Apple ID will be replaced with a Sign In label. Tap on that and sign in. This fixes most problems with iTunes Store accounts.

      Since you’re on iOS 5.1.1, I’m not sure if the iTunes & App Store settings are the same, but there should be a way to quickly sign out and in to iTunes & the App Store.

  2. I travel between the UK, Indonesia, Australia and the US. I have to change my iTunes Store location as I go, but not always. I have no understanding of this, usually I just wait until I get back to a country in which it works because it’s hard to change. iTunes doesn’t seem to travel well.

    • You’d think they would do it based on IP location. One alternative — use VPN to make it seem like you are in the US. Some services are wise to this and will block VPN services, so I’m not sure it will work. Apple, being a multinational corporation, should make it seamless.

    • It appears that you didn’t read the whole article. On the third page, someone commented that this worked for them and appreciated it. That person read the whole article. On the first page, someone mentions that it fixed their problem:


      There are a few people who don't find a resolution to their problem. They leave a comment, I offer a solution, and I never hear back. The reality is, it probably started working again, because it is usually due to network issues. It's either their network or Apple's data center. Sometimes a DNS attack can block access to Apple's servers.

      Almost 300,000 people have read this article. Most of them seem to have realistic expectations. Unfortunately, this web page can't inspect and diagnose your device. It also can't fix Internet connections or outages in Apple's data center. After all, it's just a web page. These are the main causes of the problem. Other common causes -- people type in the wrong login information or there is a problem with their account. A lot of times, simply restarting or resetting the device can solve the problem. It may be best to reset your expectations and maybe visit the Apple Store or contact their customer support.

      I also mention, on the third page, that this is a vague error message, with many possible causes and solutions. I did that precisely to set people's expectations. I am well aware that this article can't fix every problem, however, your insinuation that none of these solutions work for anyone is incorrect. The vast majority of people visit this page, check their Internet connection, check Apple's status page and find the problem. Most people aren't even aware that Apple has a system status web page.

      I actually spent a few days researching and writing this article. I have updated it a few times. It's the most comprehensive troubleshooting guide for solving this problem. I recently learned of a new problem with iOS 10 and plan on updating this article yet again. If you find a better resource for dealing with this problem, please post the link.

  3. My friend gave me their phone and just deleted and logged off everything. I signed into my iCloud fine but when I try to sign into iTunes it tells me unable to connect to iTunes Store. But when my friend that owned the phone before me tried logging in it worked fine. Please help

  4. I tried the log out log in solution but I ended up not being able to access to even the App store!! When I login it says cannot connect to the iTunes Store when I’m merely trying to download an app! This is frustrating.

  5. I can’t connect to the App Store since last week. I reset my iPhone but the problem still exists. No problem with the date or Internet connection. Help me.

  6. Go to Settings – Mobile Data and you will find a list of Apps under heading of “USE MOBILE DATA FOR:”. Scroll down to App Store and make sure that it is switched on. Worked for me. Careful though – you will be downloading stuff on your own 4G account rather than WiFi.

  7. I’m running Safari 5.1.9, I have an iPhone 6 and Safari is upgraded to the highest version allowed on this machine. My iPhone will connect to iTunes. I’m told I have to get a new computer because iOS on the phone is not compatible with my version of Safari, so, Apple wants me to spend $1500 on a new computer just so I can connect my phone? That’s bull. There is nothing wrong with my iMac and I don’t like OS X after snow leopard. Any ideas? Thanks.

    • I’m in a similar situation with my aging Mac. I personally don’t use Safari, but prefer Chrome instead. If you’re looking for synchronization between your iPhone and Mac browsers, Chrome can probably do that.

      I have an almost 10 year old Mac, and it can only be upgraded to El Capitan. I can get away with that for a few more years, but eventually, all software will require a new Mac. TurboTax and other software won’t run on older versions of OS X. Beyond Apple’s software, I will eventually need to get a new Mac in order to do my taxes.

  8. Hi author! It’s been my issue for days. Thought it’s because of the slow connection. Turns out signing out and restarting the device works. Also, don’t forget to allow access to location as you sign in.

    You’re so engaging to your readers. Keep that up 🙂

  9. Found this to be an easy fix. My daughter got an iPhone 6 for a birthday present. While setting it up, she did not fill out iCloud. She has the problem now and can’t log into iTunes. I hope this can be helpful. After redoing her settings and iCloud, she was able to login to the iTunes Store.

  10. Thank you for your efforts and a very clear and positive guide to assessing and trying potential fixes.

    My experience is that questions of this sort are akin to “how long is a piece of string” because there are so many combinations of hardware, system OS, networking configurations and devices, connection speeds, bandwidth, user experience and knowledge and etc…

    Attempting to provide a solution is often difficult, too, because so many users fail to say what hardware and OS they are using or to present clearly the steps they took immediately before receiving the error message.

    Given all that, I commend you on your page and your efforts. Thank you.

  11. I have an issue in connecting to iTunes Store. I have signed out from iTunes and then signed in again, but the problem still remains. Kindly try to give solution as soon as possible. Thank you.

  12. I have an iPad 4 model PF433LL/A and an iPhone 6. I can connect to the iTunes store on the iPhone, I can login to the iCloud on both devices (and my PC) but I cannot login in to my iTunes account to update my apps on the iPad 4. I have tried all of the suggestions in this article and still can not update my apps on the iPad 4. I now have 25 apps needing updating but no way to update them.
    Further suggestions please.

  13. Couldn’t Log in to my iTunes or Netflix. I tried everything. Then I remembered I brought my computer home after being fixed after 2 yrs of being dead and low and behold it was the firewall. Mine was turned off so I turned it back on, allows all incoming connections and bingo! It worked! Thank you!
    I actually feel a little tech savvy now!

  14. help! Have done the following: restart iPhone (7), date and time check, iOS updates, updated payment method (iTunes took my payment 2 days ago), No luck. 5 days now. Still says ‘unable to connec to itunes’. Anything else I can try? Thank you

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