How to Fix “Cannot Connect to iTunes Store”

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If your date and time settings are correct, but you still can’t connect to the iTunes Store, ensure that your device is using the newest version of iOS. Go to Settings > General > Software Update to check if there is a newer version of iOS. Update your device to the newest operating system software to ensure compatibility with the iTunes Store.

iPhone upgraded to iOS 7.1

Problem With Your Mac?

Firewalls can often pose a problem with the iTunes Store. If you can access websites but cannot access the iTunes Store, it is likely that firewall software is the problem.

If your computer was provided by your employer, make sure to check with your desktop support staff before making any changes. The company network might also have a network firewall that is blocking access to the iTunes Store. Some employers do this because they feel it increases productivity.

If you are using Mac OS X, go to the Apple menu at the top left of your screen and select System Preferences. Next, click on Security & Privacy and then click the Firewall tab. You may need to click on the lock in the lower left and type in the administrator password to make changes. Make sure that iTunes is allowing incoming connections. If it is set to block incoming connections, change it to allow them. This should enable access to the iTunes Store.

Mac OS X firewall settings may need to be changed to allow iTunes Store access.

If the firewall isn’t the issue, make sure that your date and time settings are correct. Click on the Apple menu on the top left of your screen. Next, click on System Preferences and then Date & Time. Make sure that these settings are correct, especially the time zone. Turn on “Set date and time automatically” if it is not enabled.

Changes to OS X date and time settings can restore connectivity to the iTunes Store.

Updating iTunes and Safari may also help with connecting to the iTunes Store. The easiest way to do this is to check for updates. Click on the Apple menu on the top left of your screen, then click on “Software Update”. Follow the on-screen instructions. If there are newer versions of iTunes and Safari, make sure to run the associated update.

If you are using an older version of OS X, it is possible that Keychain is causing iTunes Store connectivity problems. While this is unlikely, Keychain has been known to cause problems when connecting to the iTunes store. This only occurs with OS X 10.6 (Snow Leopard). This issue can usually be solved by resetting Keychain, using the Keychain First Aid tool. Using Spotlight on the top right of your screen, type in Keychain Access and then launch the utility. Click on the Keychain Access menu and then click on Keychain First Aid. Login with your user ID and password and select Repair. If Keychain was causing your iTunes Store connection problem, Repair should fix the issue.

Run Keychain First Aid to fix iTunes Store connection problems.

Check Your iTunes Account

You may be experiencing an error connecting to the iTunes Store due to a problem with your Apple ID or payment information. Sometimes the problem is on Apple’s end. Their authentication services may be offline or may be overwhelmed with too much traffic. When you are repeatedly seeing “Cannot connect to iTunes Store”, try signing in to the iTunes account screen with your Apple ID. After you have signed in, verify that your payment information is correct. You can view your iTunes Store account information on any device except Apple TV.

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20 thoughts on “How to Fix “Cannot Connect to iTunes Store”

    • Have you tried doing a reset? Hold down the Home and sleep/wake buttons until you see the Apple logo. It’s also possible that there are problems in Apple’s data center. I’ve noticed an unusual spike in visits to this article since the new operating systems were launched a few weeks ago. My hunch is that all the traffic is causing problems connecting to the iTunes Store.

        • There’s a surge in views on this article, which means that it’s a problem in Apple’s data center or DNS. They’re not showing it on their system status page. When I get five times as much traffic on this article, something systemic is going on. It’s also possible that there are DNS issues, so it could be a problem elsewhere on the Internet, not necessarily in Apple’s data center.

          Try again later…

      • I have a Apple iPod. I don’t remember what type but I got it in 2014. I’ve done everything. I checked the date and time. I restarted it and I did everything on this page it is even up to date. Please help me.

  1. I have an Apple iPod Touch and it is up to date (5.1.1). I have tried everything the instructions said but nothing has worked. I’m trying to update SAS: Zombie Assault 3, but it always says “Cannot connect to iTunes Store”. What do I do?

    • It’s possible that the iTunes Store is having problems. Try it again later. It’s also possible that there’s a problem with your iTunes Store account. Go to Settings > iTunes & App Store and tap on your Apple ID. Next, tap on Sign Out. Your Apple ID will be replaced with a Sign In label. Tap on that and sign in. This fixes most problems with iTunes Store accounts.

      Since you’re on iOS 5.1.1, I’m not sure if the iTunes & App Store settings are the same, but there should be a way to quickly sign out and in to iTunes & the App Store.

  2. I travel between the UK, Indonesia, Australia and the US. I have to change my iTunes Store location as I go, but not always. I have no understanding of this, usually I just wait until I get back to a country in which it works because it’s hard to change. iTunes doesn’t seem to travel well.

    • You’d think they would do it based on IP location. One alternative — use VPN to make it seem like you are in the US. Some services are wise to this and will block VPN services, so I’m not sure it will work. Apple, being a multinational corporation, should make it seamless.

    • It appears that you didn’t read the whole article. On the third page, someone commented that this worked for them and appreciated it. That person read the whole article. On the first page, someone mentions that it fixed their problem:

      “OMG TY SO MUCH I <3 UUUUUU!"

      There are a few people who don't find a resolution to their problem. They leave a comment, I offer a solution, and I never hear back. The reality is, it probably started working again, because it is usually due to network issues. It's either their network or Apple's data center. Sometimes a DNS attack can block access to Apple's servers.

      Almost 300,000 people have read this article. Most of them seem to have realistic expectations. Unfortunately, this web page can't inspect and diagnose your device. It also can't fix Internet connections or outages in Apple's data center. After all, it's just a web page. These are the main causes of the problem. Other common causes -- people type in the wrong login information or there is a problem with their account. A lot of times, simply restarting or resetting the device can solve the problem. It may be best to reset your expectations and maybe visit the Apple Store or contact their customer support.

      I also mention, on the third page, that this is a vague error message, with many possible causes and solutions. I did that precisely to set people's expectations. I am well aware that this article can't fix every problem, however, your insinuation that none of these solutions work for anyone is incorrect. The vast majority of people visit this page, check their Internet connection, check Apple's status page and find the problem. Most people aren't even aware that Apple has a system status web page.

      I actually spent a few days researching and writing this article. I have updated it a few times. It's the most comprehensive troubleshooting guide for solving this problem. I recently learned of a new problem with iOS 10 and plan on updating this article yet again. If you find a better resource for dealing with this problem, please post the link.

  3. My friend gave me their phone and just deleted and logged off everything. I signed into my iCloud fine but when I try to sign into iTunes it tells me unable to connect to iTunes Store. But when my friend that owned the phone before me tried logging in it worked fine. Please help

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